Dear candidate,

We are hiring Team lead - receivable

Location - Moti Nagar, Delhi

Exp - 5-10yrs

Salary - 40k-50k + incentives

Qualifications and experience

• Graduate, with 5 to 8 years in B2B collections or accounts receivable

• At least 2 years supervising a collections or calling team

• You have carried a monthly collection target and met it consistently

• Fluent Hindi and working English. Most customer calls are in Hindi

• Able to be firm with a customer without losing the customer

Technical skills

• Tally Prime

• MS Excel — pivot tables, VLOOKUP or XLOOKUP, filters

• Any logistics or transport ERP

• Comfortable working inside a live daily tracker

• Qualified written English for customer escalation emails

• Comfortable using AI tools such as ChatGPT for drafting and reporting

Behavioural competencies

Ownership and accountability · attention to detail · clear communication in Hindi and English · negotiation · time management · analytical thinking · teamwork · composure under pressure · coaching ability · consistency

Preferred experience

• Logistics, transport, courier or freight forwarding background





• Familiarity with ageing analysis and DSO

• Experience running a structured call cycle rather than ad hoc follow-up

Key responsibilities

• Own the monthly collection target for your team, by branch and by ageing bucket

• Allocate portfolios and run the four-day call cycle so every account is contacted weekly

• Audit call quality daily — listen to live calls, verify that remarks and payment commitments are recorded accurately, and correct what is wrong the same day

• Track promises to pay through to realisation; escalate a broken commitment within 24 hours

• Follow ageing priority — 180+, 120+, 90+ — rather than whatever is easiest to call

• Handle escalations above executive level, including customer visits where required

• Coordinate with branches on PODs, and with accounts on receipts and reconciliation

• Prepare the daily collection report and weekly MIS for the Director

• Train new joiners and raise the standard of the existing team Key performance indicators

Interested candidates can call or whatsapp on (phone hidden)

📌 Accounts Receivable (New Delhi)
🏢 Proactive Consultants & Services
📍 New Delhi