Job Description – Field Collection ExecutivePosition: Field Collection Executive
Department: Collections
Industry: NBFC / Fintech
Employment Type: Full-Time
Location: Ghaziabad
Job SummaryWe are looking for a motivated and responsible Field Collection Executive to manage customer collections, follow up on outstanding payments, and ensure timely recovery of dues while maintaining professional relationships with customers.
- Key ResponsibilitiesVisit customers at their registered/residential/business locations for payment collection.
- Follow up with customers regarding overdue payments and outstanding dues.
- Achieve assigned daily, weekly, and monthly collection targets.
- Explain payment options and assist customers with resolving payment-related queries.
- Maintain accurate records of customer visits, collections, and follow-ups.
- Submit daily collection and field visit reports to the reporting manager.
- Handle customer interactions professionally and maintain good relationships.
- Coordinate with the internal Collection/Operations team regarding difficult or overdue cases.
- Follow company policies, collection procedures, and compliance guidelines.
- RequirementsMinimum 12th Pass / Graduate preferred.
- Experience in Field Collection, Loan Collection, Recovery, NBFC, Banking, or Finance will be preferred.
- Freshers with good communication and field-work ability may also apply.
- Good communication and negotiation skills.
- Comfortable with extensive field travel.
- Knowledge of the local area and local language is preferred.
- Basic smartphone and application handling skills.
- Must have a valid two-wheeler and driving license.
- Key SkillsCustomer Handling
- Collection & Recovery
- Negotiation Skills
- Communication Skills
- Target-Oriented Approach
- Field Visit Management
- Basic Smartphone/Technology Skills
CompensationCTC: As per company standards and candidate experience.
- BenefitsAttractive incentive structure based on performance.
- Career growth opportunities.
- Training and on-the-job support.
- Professional working workplace.
Interested candidates can share their updated resume along with their contact details.