- Job ResponsibilitiesContact customers through calls and field visits for pending loan/EMI payments.
- Follow up with customers for timely payment and recovery of outstanding dues.
- Explain payment details and resolve basic customer queries.
- Maintain proper records of customer follow-ups and payment commitments.
- Achieve daily, weekly, and monthly recovery targets.
- Coordinate with the team and report daily recovery status.
- Handle customers professionally and maintain good communication.
- Follow company policies and legal guidelines during the recovery process.
- Required SkillsGood communication and convincing skills.
- Customer handling and negotiation skills.
- Basic knowledge of smartphones and MS Office.
- Ability to work under targets.
- Good follow-up and problem-solving skills.
- Willingness to travel for field recovery, if required.
- Responsible, disciplined, and result-oriented.
- QualificationMinimum 10th/12th pass; graduate preferred.
- Freshers can also apply depending on the role.