Job Description

Your Role

We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division

-The Individual should bear positive attitude to make an efficient, agile and service driven organization

-The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,

-Retain existing customer loyalties with increasing YOY.

-Ensure on-time booking of service hours in SJA module & manage forward planning of jobs

-Initiate Direct service to End customers & improve Direct Service business.

-Focus & achieve on timely completion of service issues

-Focus on all the service parameters & stay aligned to the target defined

-Implement ECBs, SB & Technical Changes as per PC Guidelines at field level

-Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.

-Capable of conducting in house training for key customers & dealer team





-Organize Service Camps/Road Shows and other field activities

-Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)

-Support product companies / Marketing for new product trails

-Identify Non-service Taking customers & Educate perks of availing Genuine services & spares.

-Work on Dealer Team management - Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.

-Support to achieve budgeted spares order booking & sales targets

-Drive self-serviceability module execution

-Capable of independently handling Service Quotes.

-Special focus on Manpower development of the dealers

-Generate Direct Service Revenue

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering

Knowledge :

-3 to

📌 Power Technique Customer Center (Indore)
🏢 Atlas Copco
📍 Indore