Role Summary Owns quality assurance and release validation for a US-based client's core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API testing. IVR/contact center testing is one part of the scope, not the primary focus, this role needs someone who can validate an entire enterprise platform end-to-end, not just voice/call-flow components. Contact center or CCaaS platform exposure is a plus, but general enterprise QA depth matters more than specific platform experience. Key Responsibilities Develop and maintain end-to-end test plans covering the full application: UI, backend, APIs, integrations, and reporting Execute functional, regression, integration, and system testing across releases Test security/compliance configurations: access controls, data protection, audit logs Test API integrations under simulated load, response times, error handling, retry behavior Perform database/backend validation using SQL Own the release process, coordinate build, test,



and deployment stages across the team Maintain release calendar, change management documentation, and pre-deployment validation checklists Own defect lifecycle from identification through production verification Maintain quality dashboards: test coverage, defect density, regression pass rates, release readiness Conduct post-deployment validation for production releases Where applicable, validate voice/IVR and omnichannel routing functionality as part of broader platform testing Required Qualifications 3–6 years of QA experience testing enterprise software platforms (web, API, backend/database) Solid hands-on experience with functional, regression, and integration testing Hands-on experience with API testing tools (Postman, SoapUI, or equivalent) Working knowledge of SQL for backend/database validation Proficiency in test case management and defect tracking tools (Jira, Azure DevOps, or equivalent

📌 QA Engineer (Adilabad(U))
🏢 SummitNext Technologies Sdn Bhd
📍 Adilabad(U)