This role is for one of our clients
Industry: Software Development
Company Name: Tekion
Seniority level: Associate level
Experience: 2+ yrs
Location: Bengaluru
Job Type: Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Virtual Value Manager (VVM) is the first line of value engagement for the Tekion Customer Value Organization. VVMs are embedded in the operating model as proactive partners to Customer Value Managers (CVMs) and Customer Value Architects (CVAs) - not as a separate support function, but as an integrated part of the team that keeps accounts active and moving between strategic touchpoints.
VVMs serve a shared portfolio of dealer accounts, handling incoming value inquiries, delivering how-to guidance, facilitating product training, and maintaining account documentation so that CVMs can stay focused on strategic relationships and commercial outcomes. The role requires robust English communication skills, sound judgment about when to resolve and when to escalate, and a genuine commitment to dealer success.
What You Will Own:
- Incoming value inquiries across assigned accounts - responding via email, collaboration tools, and calls when appropriate
- How-to guidance and product training delivery for dealer contacts at the operational level
- CVP documentation - maintaining current, accurate records of account activity, training completed, and open items after every VVM-led interaction
- Routing and escalation - triaging dealer requests and escalating to the CVM or CVA when the s