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Mission and Position headline:
- Lead the Central Business Services (CBS) organization, and define and implement the CBS strategy, standards and guidelines within the area of responsibility.
- Oversee, organize and coordinate CBS operations, including the assigned teams for Contract Finance (CF), Order Entry & Logistics (OEL), Order to Cash (OTC), Process Excellence and Customer Experience (PECE), as well as the relevant sub-departments.
- Support the DX APJ Head of Finance to design, establish and execute the APJ shared services model, including the allocation and transfer of CBS activities to cost-efficient locations across the region.
- Act as a key member of the global CBS function and an integral part of the Global CBS organization by engaging in strategic and tactical decision-making for global CBS activities, and by enabling best practice sharing across global CBS structures.
Key tasks and responsibilities:
- Full accountability for the CBS organization across assigned Zones and Countries, including operational, cost, and quality performance.
- Enable Contract Lifecycle Management within the Zones by ensuring the CBS CF organization provides relevant, accurate, and timely contract performance data to Sales and Finance.
- Optimize the cost structure of the CBS organization by driving process efficiencies and productivity improvements.
- Proactively align with relevant Zone and Country Management on cost and quality performance trends, as well as evolving business requirements.
- Define and implement an internal and external quality KPI framework in alignment with the global CBS function.
- Ensure delivery of agreed cost and quali
📌 Head of Central Business Services, Diagnostics APJ (Bengaluru)
🏢 Siemens
📍 Bengaluru
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