We are looking for a customer-focused and well-spoken Kia Experience Consultant to ensure an excellent customer experience throughout the dealership journey. The candidate will be responsible for customer interaction, feedback management, complaint resolution, follow-ups, and maintaining high customer satisfaction.
- Key ResponsibilitiesWelcome and assist customers professionally at the dealership.
- Understand customer requirements and provide appropriate assistance.
- Handle customer queries, complaints, and feedback effectively.
- Coordinate with Sales, Service, CRM, and other departments for customer-related issues.
- Conduct regular customer follow-ups and ensure timely resolution of concerns.
- Take customer feedback and maintain proper records.
- Monitor customer satisfaction and identify areas for improvement.
- Handle customer calls and follow-up activities.
- Ensure proper communication with customers regarding service, delivery, and other dealership processes.
- Maintain customer records and update CRM/DMS regularly.
- Support the dealership in achieving customer satisfaction and experience targets.
- Follow Kia customer experience standards and company processes.
- EligibilityQualification: Graduate preferred.
- Experience: 1–3 years in Automobile / Kia / Automotive Dealership / Customer Relationship / CRM.
- Positive communication and interpersonal skills.
- Customer-oriented attitude with good problem-solving ability.
- Basic computer knowledge and CRM/DMS knowledge preferred.
- Good command of Hindi and English.
- Presentable personality and professional approach.
- Key SkillsCustomer Handling
- Communication Skills
- Complaint Resolution
- Customer Follow-up
- CRM/DMS Handling
- Problem Solving
- Team Coordination
- Customer Satisfaction