Join our energetic team as a Contact Centre Technical Support Professional and be part of an exciting journey where you'll make a real difference in our customers experience through expert technical guidance and solutions
What will you do:
- Provide advanced technical support and troubleshooting for equipment, software installations, and system integrations through multiple communication channels
- Analyze energy management systems, building management systems (BMS), and connected asset efficiency to develop comprehensive improvement recommendations
- Conduct in-depth diagnostic analysis and create detailed reports with actionable solutions for optimizing processes and asset performance
- Lead customer meetings to present technical recommendations and improvement strategies
- Monitor and respond to system events, alarms, and notifications while ensuring optimal equipment functionality
What will make you successful:
- Deep technical knowledge in energy management systems and building automation, with cross-technology understanding
- Strong analytical capabilities with expertise in diagnostic troubleshooting and problem-solving
- Excellence in creating and presenting technical recommendations and improvement plans
- Outstanding customer service skills with ability to handle high-volume technical inquiries
- Proven track record in providing remote technical support and system optimization
What's in it for you:
- Opportunity to work with cutting-edge building management and energy optimization technologies
- Career growth through continuous learning and expertise development in multiple technical domains
- Collaborative environment with opportunities to make significant impact on customer success
- Professional development through hands-on experience with diverse technical challenges
- Engaging role combining technical expertise with customer interaction
Let us learn about you Apply today.
Looking to make an IMPACT with your career
When you are thin
📌 Analyst - Deputy Manager, CSH Digital Systems Services (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.