Job Description

Role Purpose:

The TA Shared Services Lead is responsible for designing, standardizing, and continuously improving the recruitment operating model across all business lines and locations. This role owns process excellence, technology/ATS configuration, data quality, vendor governance, and operational metrics, ensuring the TA Shared Services Centre delivers consistent, efficient, and high‑quality hiring support at scale.

Experience & Qualification:
- Graduate / Post Graduate – preferably in HR
- Experience in hiring healthcare hiring preferred
- Experience in managing large teams
- 10–12 years in TA with solid stakeholder management; high‑volume hiring for Nursing/Para or critical/managerial roles for Admin.

Job Responsibilities:

1) Process Design, Governance & Standardization
- Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments.
- Ensure process consistency across clusters and adherence to compliance, audit, and documentation standards.




- Partner with the TA Head – SSC to roll out new workflows, JD templates, and approval rules across teams.

2) ATS Management, Workflow Configuration & Automation
- Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates.
- Drive high ATS adoption and ensure first‑time‑right data entry across all delivery teams.
- Lead integrations (e.g., background verification, assessments) and enhancements to improve efficiency and accuracy.

3) Vendor & Tools Management
- Manage all recruitment‑related vendor relationships (job boards, sourcing partners, BGV, assessment tools).
- Track vendor SLAs, negotiate renewals, and evaluate ROI for each contract.
- Identify and implement new tools to enhance sourcing, screening, scheduling, and onboarding efficiency.

4) Operations Excellence, Metrics & Continuous Improvement
- Track and report operational KPIs: TAT, funnel conversion, recruiter

📌 Lead - TA Shared Services (Bengaluru)
🏢 Narayana Health
📍 Bengaluru