Job Description

Job Title: Storage Support Engineer

Experience: 3+ Years

Location: Bangalore

Work Mode: Work from Office

About the Role

We are looking for an experienced Storage Support Engineer to join a global technical support environment supporting enterprise customers worldwide.

The ideal candidate will have strong hands-on experience in enterprise storage troubleshooting, SAN technologies, and storage infrastructure, along with working knowledge of operating systems, virtualization, and networking.

Key Responsibilities
- Provide technical support for enterprise storage environments.
- Troubleshoot and resolve storage and SAN-related incidents within defined SLAs.
- Analyze storage performance, connectivity, availability, and configuration issues.
- Troubleshoot issues related to SAN, storage arrays, LUNs, Fibre Channel, and iSCSI.
- Investigate incidents across storage, servers, operating systems, virtualization, and networking environments.
- Perform root-cause analysis and provide appropriate issue resolution.




- Manage and track customer incidents from identification through resolution.
- Handle technical escalations and collaborate with L3/product engineering teams when required.
- Communicate effectively with global customers and provide regular updates on incidents.
- Document troubleshooting steps, resolutions, and technical findings.
- Work in a 24x7 global support environment and adhere to defined SLAs and support processes.

Required Skills
- 3+ years of experience in Enterprise Storage / Storage Support / SAN Support.
- Solid knowledge of enterprise storage concepts and troubleshooting.
- Hands-on experience with SAN technologies.
- Knowledge of Fibre Channel, iSCSI, LUNs, HBA, multipathing, zoning, etc.
- Working knowledge of at least one operating system such as Linux or Windows Server.
- Working knowledge of VMware/virtualization environments.
- Basic to intermediate understanding of networking and connectivity troubleshooting.
- Strong a

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