Job Description

Key Responsibilities
- Gather and analyze business requirements for ITSM and IT Asset Management solutions.
- Design and optimize ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Lead IT Asset Management (Hardware & Software Asset Management) initiatives.
- Conduct workshops with stakeholders to identify process improvements.
- Translate business requirements into functional specifications.
- Support ServiceNow or other ITSM platform implementations and enhancements.
- Ensure compliance with ITIL best practices and governance standards.
- Collaborate with technical teams during design, testing, and deployment.
- Develop process documentation, SOPs, and training materials.
- Support UAT, go-live,



and post-implementation activities.

Required Skills
- Strong experience in IT Service Management (ITSM).
- Experience in IT Asset Management (ITAM).
- Positive understanding of ITIL v3/v4 framework.
- Experience with one or more ITSM platforms:
- ServiceNow
- BMC Helix/Remedy
- Ivanti
- ManageEngine
- Jira Service Management
- Business Analysis and Requirement Gathering.
- Process Mapping and Documentation.
- Stakeholder Management.
- Workshop Facilitation.
- UAT Planning and Execution.
- Excellent communication and consulting skills.

📌 ITSM & Asset Management Business Consultant (Hyderabad)
🏢 HR Remedy India
📍 Hyderabad