Job Description

Customer Support Associate – Non Voice (Good communication (Read / Write)

Flexwork

Flexwork is an AI-powered talent platform dedicated to bridging the gap between skilled professionals and meaningful employment opportunities. We connect businesses with verified talent for remote, project-based, contract, and full-time roles while empowering fresh graduates, career restarters, freelancers, and experienced professionals to build successful careers.

About Our Client

Our client is a Boston, USA-based multinational organization specializing in IT, BPO, KPO, and LPO outsourcing services. With a robust global presence, the company delivers exceptional customer experiences through operational excellence, process optimization, and technology-driven solutions.

Experience: Freshers / 0–1 Year / 2024,2025,2026 Passedout can be considered)

Qualification: Any Degree

Backlogs: Candidates with backlogs may also be considered based on the selection process.

Process: Non-Voice – Email & Chat Support

Location: Chennai

Shift: Night Rotaional shift

Employment Type:



3-6 months Probation then Full time (based on performance)

About The Role

We are looking for customer-focused individuals to join our international customer support team. The role involves assisting customers through email and live chat, understanding their concerns and providing appropriate solutions.

Key Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate responses.
- Follow standard processes and escalation procedures.
- Maintain professional communication with customers.
- Update customer interactions and case details in internal systems.
- Work toward customer satisfaction and service quality targets.

Requirements
- Any graduate / diploma qualification.
- Good written and verbal English communication.
- Basic computer knowledge.
- Good typing and documentation skills.
- Willingness to work in UK/US shifts -Rotational Shift

📌 Process Associate Freshers | Any Degree | Non Voice (Chennai)
🏢 TechGlora Integrated IT Services
📍 Chennai