Job Description

Overview

The Senior Business Data Analyst on Intuit's Modern Ops Expert Planning team plays a key role in how we deliver world-class customer experiences at scale. This role builds, maintains, and optimizes network plans for Intuit's Consumer Group (CG) operations — the TurboTax and TurboTax Live tax business — delivering the rigorous analysis that balances customer experience, employee experience, and cost efficiency. Working within the planning frameworks and KPI standards set for the organization, this role owns the end-to-end analysis for assigned initiatives: developing capacity models and staffing scenarios, tracking performance against plan, surfacing risks early, and turning complex data into clear, decision-ready recommendations. Operating at the intersection of data, operations, and strategy, this role collaborates closely with stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance.

Responsibilities
- Build and maintain optimized headcount, hiring, and capacity plans for assigned CG (TurboTax/TurboTax Live)



initiatives, applying established planning frameworks to balance service levels, employee experience, and cost outcomes — and support business leaders with data-driven analysis for critical planning needs
- Identify and track capacity risks on assigned initiatives; quantify impacts, propose mitigation options, and escalate roadblocks early with clear supporting analysis
- Implement and operate KPI frameworks and success criteria; keep metrics, reporting, and decision-support infrastructure accurate, current, and trusted
- Partner with internal technology teams to test, adopt, and provide structured feedback on recent planning tools, data enhancements, and automation capabilities
- Conduct operational impact assessments for consumer tax product, skill, and channel launches; integrate validated assumptions into capacity plans and present findings and recommendations to stakeholders
- Support end-

📌 Senior Business Data Analyst (Bengaluru)
🏢 Intuit
📍 Bengaluru