Job Description

Location: Remote (India)

Experience: 5–7 years

Employment Type: Full-Time

About ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the world's largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com.

Key Responsibilities
- Provide end-user support across hardware, software, SaaS applications, and networking via ticketing, Slack, and in-person.




- Troubleshoot and support macOS, ChromeOS, iOS, Android, Google Workspace, Jamf, Azure, Slack, and Microsoft 365.
- Manage device provisioning, MDM, access management, onboarding/offboarding, and employee lifecycle support.
- Resolve escalations, support AV equipment and conference rooms, and coordinate with cross-functional teams.
- Create and maintain documentation, identify recurring issues, and drive automation and process improvements.
- Help scale IT operations through scripting, workflow automation, and continuous operational improvements.

What We're Looking For
- 5–7 years of hands-on IT Support experience in a quick-paced or high-growth environment.
- Strong troubleshooting skills with experience supporting macOS, Google Workspace, MDM, Slack, and enterprise SaaS applications.
- Good understanding of identity and access management (SSO, MFA, directory services).
- Experience with basic scrip

📌 Information Technology Administrator (India)
🏢 ORO Labs
📍 India