Key Responsibilities
- Manage inbound sales inquiries and conduct outbound follow-up calls for abandoned carts and customer callback requests.
- Achieve daily, weekly, and monthly sales targets while maintaining a high level of customer satisfaction.
- Understand customer requirements by identifying their needs and asking relevant product-specific questions before recommending the most suitable solution.
- Recommend products based on the customer's riding style, motorcycle type, travel plans, weather conditions, budget, and intended use case.
- Sell a wide range of motorcycle riding gear and travel accessories, including riding jackets, riding pants, gloves, luggage systems, rainwear, base layers, and riding accessories.
- Provide accurate product and size recommendations based on customer measurements and usage requirements.
- Compare products and explain key features, differences, and advantages to help customers make informed purchasing decisions.
- Address customer queries effectively and guide customers throughout the buying journey to maximise sales conversions.
- Increase revenue through cross-selling, upselling, and recommending suitable alternative products whenever required.
- Create customer orders using Shopify and generate payment links through Razorpay if required.
- Handle customer requests for order modifications, additional product additions, and draft changes by coordinating with the relevant internal teams.
- Maintain accurate customer interactions and sales records using Zoho Desk CRM.
- Coordinate with internal teams for order processing, special requests, and ensuring a smooth customer experience.
Required Skills:
- Excellent verbal and written communication skills.
- Strong consultative selling and negotiation skills.
- Customers need analysis and solution-based selling.
- Product recommendation and sales closing techniques.
- Product comparison and objection handling.
- Cross-selling and upselling.
- Relationship building and cust