TERRITORY SERVICE REPRESENTATIVE (BIKERS)
- Delivery
- 1. Unloading the bags from vehicle
- 2. Scan the shipments
- 3. Primary Sorting and Secondary sorting
- 4. Outscan the shipments as per delivery route
- 5. Delivering the shipment as per package address only
- 6 Take an acknowledge form customers through device ( BYOD)
- 7. Update correct status code for undelivered shipments at customer address
- 8. Delivery process will be briefed through a training
- 9. Handing over of cod amount on the same day to the supervisor
- 10. Undelivered shipments needs to be handed over to the supervisor
- 11. Proper dress code and carry field bags all the delivery points
- Pickup
- 1. Pickup as per SOP
- 2. Timely pickup at customer place as per cut off timing
- 3.Check if serviceable location
- 4. Count number of shipments at the customer and take acknowledgement on the pickup sheet
- 5. Inscan the shipment at the office and handle Rapid entry
- 6. Primary and secondary sorting of the shipments
- 7. Bagging process
- 8. Canvas bags to be Loaded in to the vehicle




- 9. Reaching location for timely connection

OPERATIONS STAFF (Van pickup and delivery)

Delivery
- Route wise loading of shipments with proper tally
- Delivering shipments to the right customers
- POD/FOD/DOD/COD process. Delivery run sheet
- Proper status code for the undelivered shipments
- To meet the EDD & to achieve the SQ targets
- Handing over of cod/dod/fod on the same day
- Undelivered shipments needs to be handed over to the supervisor
- Appointment delivery process
- Proper dress code with customer centric approach

Pickup
- Pickup as per SOP
- Timely pickup at customer place as per cut off timing
- Airwaybill execution
- Tally of shipments at the customer place as per invoice
- Ensuring relevant regulatory paperwork is collected
- Pickup sheet
- Checking the condition of the packages at the time of pickup
- Reaching location for timely connection

📌 Tsr - Guindy (Chennai)
🏢 Dhl
📍 Chennai