Location: Srinagar, Jammu & Kashmir
Position: Front Office Trainer cum Counsellor
Employment Type: Full-time

Job Summary

Key Responsibilities
- Conduct training sessions on Front Office Operations and hospitality fundamentals.
- Teach topics such as guest handling, reservations, check-in/check-out, telephone etiquette, complaint handling, billing, and customer service.
- Provide practical demonstrations, role plays, and assessments to improve students' job readiness.
- Counsel students regarding career opportunities, courses, skills, and employment options in the hospitality industry.
- Assess students' performance and provide regular feedback.
- Maintain attendance, training records, assessments, and student progress reports.
- Support students in interview preparation, resume writing, grooming, and workplace etiquette.
- Coordinate with management regarding training schedules, student performance, and placement activities.
- Maintain a professional, positive, and supportive learning environment.

Required Qualifications
- Graduate/Diploma in Hotel Management, Hospitality,



Travel & Tourism, or a related field.
- Relevant experience in front office operations and/or hospitality training.
- Good command of English and Hindi; knowledge of the local language will be an advantage.
- Robust communication, presentation, counselling, and interpersonal skills.
- Basic computer knowledge, including MS Office.

Preferred Experience
- 2-5 years of experience in hotel front office operations, training, counselling, or a related role.
- Experience in student training or vocational/skill-development institutes will be preferred.

Key Skills
- Front Office Operations
- Guest Relations & Customer Service
- Training & Presentation
- Career Counselling
- Interview & Placement Preparation
- Communication Skills
- Grooming & Professional Etiquette
- Classroom Management

Salary: As per experience and organizational norms.

Location: Srinagar

Pay: ₹20,000.00 - ₹25,000.00 per month

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📌 Front Office Trainer Counsellor (Srinagar)
🏢 REACHA
📍 Srinagar