POSITION FOCUS

The Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers.
- Consistently provide Best in Class customer service utilizing HDI standards.
- Adhere to best practices as established within Deliver Health.
- Meet and contribute to customer satisfaction goals
- Customer-in focus
- Collaborate with Internal and external resources
- Provide customer Ad hoc training to internal and external customers
- The position requires a customer-focused, self-motivated, and detailed-oriented individual
- Ability to multi-task in a fast-paced workplace
- Act as an interface escalation resource for support, implementations and other interface team members
- Self-driven learner, open to continuous learning approach
- Problem solving/creative thinking mindset
- Solution driven thinking




- Develop internal and external technical documents
- Responsible with team knowledge transfer
- Builds upon problem resolution management
- Builds, Implements, and supports software customer workflow components
- PRINCIPAL DUTIES
- Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers.
- When required, build custom interfaces and custom filters
- Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system
- Maintains knowledge of current software versions and known issues
- Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments.
- Responsible for completing all required learning events and training.
- Provides training for partners and end-customers as needed
- Perform other duties or projects as assigned
- KNOWLEDGE, SKIL

📌 Principal Interface Engineer (India)
🏢 Deliverhealth Solutions
📍 India