JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management. We are committed to delivering exceptional workplace experiences for our clients. Our Integrated Facilities Management (IFM) team partners with global organizations to manage their real estate portfolios efficiently and sustainably.
Role Overview
The Assistant Facility Manager (AFM) will support the Facility Manager in delivering integrated facility management services across the IBM account. This role is ideal for a motivated FM professional looking to grow in a structured, client-facing workplace. The AFM will assist in managing day-to-day hard and soft services operations, monitoring SLA/KPI performance, coordinating vendors, and supporting team supervision — ensuring IBM's workplace standards are consistently met.
Key Responsibilities
Hard Services Support
- Assist in overseeing MEP (Mechanical, Electrical & Plumbing)
systems, HVAC, fire safety, and BMS operations under the guidance of the Facility Manager
- Support the execution and tracking of planned preventive maintenance (PPM) schedules and corrective maintenance works
- Coordinate with engineering staff and technical vendors to ensure timely resolution of maintenance requests
- Conduct routine building inspections and log findings in the CAFM/CMMS system
- Assist in maintaining compliance with statutory regulations, health & safety requirements, and IBM-specific technical standards
Soft Services Support
- Coordinate day-to-day delivery of housekeeping, security, front-of-house, pantry, landscaping, pest control, and waste management services
- Monitor vendor attendance, performance, and service quality; escalate issues to the Facility Manager as required
- Conduct regular soft services audits and maintain records of findings and corrective actions