Position: Dispatch Manager
Location: Bhiwadi, Rajasthan
Industry: Laminates / Sunmica / Decorative Surfaces
Experience: 8+ Years in Laminates/Sunmica/ACP
Employment Type: Full time
Job Summary
We are looking for an experienced Dispatch Manager with 8+ years of relevant experience in the Laminates / Sunmica / Decorative Surfaces industry. The candidate will be responsible for managing the complete dispatch and logistics operations, ensuring timely and accurate delivery of finished goods to dealers, distributors, customers and project sites.
Key Responsibilities
- Manage the complete dispatch and logistics operations for finished laminates/sunmica products.
- Plan daily dispatches based on customer orders, production availability and delivery schedules.
- Coordinate with Production, Sales, Warehouse, Accounts and Logistics teams for smooth order execution.
- Ensure accurate picking, packing, loading and dispatch of materials.
- Prepare and verify dispatch documents, invoices, e-way bills, delivery challans and transport documents.
- Coordinate with transporters for vehicle placement, route planning and timely deliveries.
- Monitor vehicle loading, dispatch schedules and delivery status.
- Ensure proper handling and packaging of laminates to minimize damage, breakage and transit-related losses.
- Maintain accurate dispatch records, stock movement reports and logistics MIS.
- Monitor pending orders and ensure timely clearance of dispatch backlogs.
- Manage transporter relationships and negotiate/monitor transportation costs.
- Track shipments and coordinate with customers/dealers regarding delivery status.
- Handle customer complaints related to shortages, damages, wrong dispatches and delivery delays.
- Ensure proper documentation and reconciliation of dispatches with warehouse stock.
- Implement processes to improve dispatch efficiency, reduce logistics costs and minimize errors.
- Lead and supervise the dispatch/warehouse team and ensure adherence to company SOPs