- Answer incoming patient calls promptly and professionally
- Understand patient concerns and identify the appropriate doctor or department
- Schedule, reschedule, and cancel patient appointments accurately in the system
- Provide transparent information about doctor availability, consultation timings, and clinic locations
- Collect and verify patient details such as name, contact information, and reason for visit
- Ensure appointments are booked according to medical priority and clinic protocols
- Confirm appointments with patients and share necessary instructions (documents, arrival time, etc.)
- Handle patient inquiries with empathy, confidentiality, and professionalism
- Coordinate with doctors, nurses, and front-desk staff for smooth appointment management
- Maintain accurate and up-to-date patient records in the system
- Escalate urgent or complex cases to the appropriate medical or administrative team
- Follow healthcare compliance, data privacy, and confidentiality guidelines (e.g., patient information security)
- Meet call handling, scheduling accuracy, and patient satisfaction targets

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive (Tirupati)
🏢 Passion Health Physicians
📍 Tirupati