Brief Description
ServiceNow Delivery Director
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Pune
ESP Global Services is a leading global provider of Aviation IT services. With a presence in 26 countries and operations spanning over 160 airports worldwide, our specialist airport teams work every day to ensure seamless passenger journeys by keeping critical airport IT systems fully operational.

ESP has established a strategic partnership with ServiceNow and is executing a focused strategy to become one of the leading ServiceNow providers in the aviation industry. By combining deep aviation expertise with ServiceNow capabilities, ESP delivers tailored, industry-specific solutions to its customers.

AirportNow, ESP’s dedicated ServiceNow-based solution for airports, offers a plug-and-play ITSM platform fully integrated with key airport technology providers, enabling effective, standardised, and scalable service management.

Job Description




ServiceNow Project delivery Director is a leader accountable for orchestrating and enabling the successful execution of ServiceNow programs —often spanning multiple projects and geographies. This role is responsible for strategic leadership, team management, resource allocation, program governance, stakeholder engagement, and ensuring the delivery of outcomes through the ServiceNow platform. While the primary focus of the Delivery Director is to demonstrate the capability and leadership, but it requires to engage hands-on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success.

You will play a key role in our relationships with ServiceNow and internal sales teams, to turn opportunities into high-impact, long-term client engagements.

What will you do?
- Defining, maintaining, and simplifying standards for conducting ServiceNow projects and programs in SPOC, including determining mandatory and optional processes, artifacts, and minimum governance requirements, ensuring consistency in the PMO approach across all projects;
- Provide leadership

📌 ServiceNow Delivery Director (Pune Division)
🏢 ESP Global Services
📍 Pune Division