Key Responsibilities
- Create and manage property listings across OTA platforms, ensuring accurate property information, descriptions, images, amenities, and policies.
- Review and optimize listing content to improve visibility and consistency across all OTA channels.
- Update pricing and availability across OTA platforms to ensure accurate inventory management.
- Maintain rate parity across OTAs, the company website, and other distribution channels.
- Manage property performance, rates, and inventory through channel managers and OTA dashboards.
- Ensure real-time synchronization of rates, availability, and promotions across all OTA platforms.
- Monitor and analyze key performance metrics, including booking conversion rates, occupancy rates, and RevPAR.
- Respond to OTA queries related to bookings, cancellations, special requests, and property updates.
- Resolve booking-related issues and support modifications to ensure a seamless guest experience.
- Coordinate with OTA account managers to address issues and improve listing performance.




- Monitor guest reviews across OTA platforms and identify recurring feedback trends.
- Respond professionally to guest reviews to enhance guest satisfaction and brand reputation.
- Collaborate with property teams to address guest feedback and implement service improvements.
- Prepare daily and weekly reports covering bookings, cancellations, guest reviews, and OTA commission costs.
- Conduct market and competitor analysis to identify performance gaps and growth opportunities.
- Identify OTA promotions, campaigns, and marketing opportunities that can benefit the property.
- Develop expertise in OTA platforms, policies, booking systems, and operational processes.
- Build and maintain relationships with OTA representatives to improve property visibility and performance.
- Coordinate with internal teams, including marketing, front desk, and reservations, to ensure information accuracy.
- Assist with guest communication, including pre-arr

📌 OTA Manager in Mumbai
🏢 ILIF HOTELS AND RESORTS
📍 Mumbai