Company: Manju Group
Location: Chennai, Tamil Nadu
Department: Pre-Sales
Designation: Pre-Sales Manager
Reporting To: Pre-Sales Head
Employment Type: Full time
1. POSITION SUMMARY
The Pre-Sales Manager will be responsible for managing the day-to-day operations and performance of the Pre-Sales/Telecalling team at Manju Group.
The role will focus on lead qualification, customer engagement, follow-up management, site-visit scheduling, site-visit conversion and team productivity.
The Pre-Sales Manager will work closely with the Pre-Sales Head and Sales Team to ensure qualified prospects are effectively converted into site visits and handed over to the Sales Team for further engagement and closure.
The position requires strong people-management skills, sales orientation, customer communication, process discipline and the ability to manage performance through data and MIS.
2. KEY RESPONSIBILITIESA. Pre-Sales Team Management
- Manage and supervise the day-to-day activities of the Pre-Sales/Telecalling team.
- Allocate leads among Pre-Sales Executives based on defined processes.
- Set daily and weekly productivity targets in line with targets assigned by the Pre-Sales Head.
- Conduct daily team huddles to review targets, priorities and pending follow-ups.
- Monitor individual telecaller performance and productivity.
- Track calls, connects, qualified leads, follow-ups and site visits.
- Identify performance gaps and provide regular coaching and feedback.
- Support the Pre-Sales Head in maintaining a high-performance team culture.
- Escalate persistent performance or operational issues to the Pre-Sales Head.
B. Lead Management & Qualification
- Ensure all assigned leads are contacted within the defined response-time/SLA.
- Understand customer requirements including:
- Budget
- Preferred location
- Property type
- Investment or end-use requirement
- Purchase timeline
- Preferred site-visit date
- Qualify leads based on de
📌 Presales Manager (Chennai)
🏢 Manju Groups
📍 Chennai
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