Job Purpose

To handle patient calls and enquiries, coordinate appointments, provide information regarding hospital services, and support the Front Office team in ensuring smooth patient communication and service.

2. Key ResponsibilitiesA. Telephone Handling
- Handle incoming and outgoing calls professionally.
- Respond to patient and attendant enquiries regarding hospital services, departments, doctors, and timings.
- Transfer calls to the concerned department or person when required.
- Maintain proper telephone etiquette and qualified communication.

B. Appointment Coordination
- Schedule and confirm doctor appointments through telephone.
- Inform patients about appointment timings and necessary instructions.
- Coordinate appointment rescheduling and cancellations.
- Follow up with patients regarding missed or pending appointments.

C. Patient Enquiry & Support
- Provide basic and accurate information about hospital facilities, services, departments, visiting hours, and available doctors.
- Guide patients to the appropriate department or service.
- Escalate medical,



emergency, or complex queries to the concerned department.
- Assist patients and attendants courteously during their interaction with the hospital.

D. Patient Follow-up
- Make follow-up calls as instructed by the Front Office/Management.
- Contact patients regarding review appointments, health check-ups, and approved hospital programs.
- Maintain records of patient calls and follow-up status.

E. Front Office Coordination
- Coordinate with reception, billing, OPD, diagnostics, pharmacy, nursing, and other departments as required.
- Support the Front Office team during busy hours.
- Assist in managing patient flow and appointment-related communication.
- Ensure smooth coordination between patients and concerned departments.

F. Records & Reporting
- Maintain daily incoming and outgoing call records.
- Maintain appointment and follow-up records.
- Prepare daily/weekly telecalling reports as required

📌 Tele Caller Executive (Tiruppur)
🏢 Sree Saran Medical Center
📍 Tiruppur