Executive – CRM & Customer Experience – Be Wellness
Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time
About Be Wellness
Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.
Role Overview
This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.
Key Responsibilities
Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs
CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys
Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation
CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports
Ideal Candidate
1–2 years in CRM, customer support, e-commerce or telesales
Valuable written and verbal communication
Comfortable with WhatsApp Business and CRM tools
Organised, detail-oriented, customer-first mindset