The Warranty Executive is responsible for processing vehicle warranty claims, ensuring compliance with manufacturer guidelines, maintaining accurate records, and coordinating with the service team for timely claim settlement.
Key Responsibilities
- Process warranty claims as per manufacturer (TATA Motors) policies and timelines.
- Verify job cards, repair orders, and supporting documents before claim submission.
- Upload and submit warranty claims through the manufacturer portal.
- Follow up on pending, rejected, or disputed claims and resolve issues.
- Maintain warranty records and documentation for audits.
- Coordinate with Service Advisors, Technicians, and Parts Department to ensure accurate claim processing.
- Ensure warranty repairs comply with manufacturer standards.
- Prepare daily and monthly warranty reports for management.
- Support internal and manufacturer warranty audits.
Required Skills
- Knowledge of automobile service and warranty procedures.
- Basic computer skills (MS Excel, MS Word, and warranty management portals).
- Good documentation and record-keeping skills.
- Attention to detail and accuracy.
- Good communication and coordination skills.
Qualification
- Diploma or Bachelor's Degree (Automobile/Mechanical preferred).
- 1–3 years of experience in automobile warranty or service administration.
- Experience in a TATA Motors dealership is an added advantage.