Company: 3H World
Position: Operations Executive
Department: Operations
Location: Mumbai
Experience: 1–3 years in Operations / Healthcare / Service Industry preferred
About the Role
We are looking for a proactive and organized Operations Executive to support and coordinate day-to-day operations across 3H World’s clinics, centres, hospitals and client locations. The candidate will ensure smooth execution of services, coordination between teams, timely reporting and adherence to company processes.
Key Responsibilities1. Daily Operations Management
- Coordinate day-to-day operations across assigned clinics, centres and client locations.
- Ensure services are delivered smoothly and as per company standards.
- Coordinate with physiotherapists, clinical teams, clients and internal departments.
- Monitor operational issues and ensure timely resolution.
- Ensure required equipment, supplies and resources are available.
punctuality and daily reporting.
- Coordinate leaves and duty adjustments with HR and management.
- Ensure adequate manpower at all operational locations.
- Address routine staff operational concerns and escalate critical issues.
3. Client & Hospital Coordination
- Maintain regular communication with hospitals, corporates and other clients.
- Coordinate service requirements, schedules and operational expectations.
- Handle client queries and ensure timely resolution.
- Support recent client onboarding and implementation.
- Conduct regular client visits when required.
4. Reporting & Documentation
- Maintain daily, weekly and monthly operational reports.
- Track attendance, patient/service numbers, visits and operational KPIs.
- Ensure timely submission of required reports by team members.
- Maintain operational trackers and documentation.
- Identify gaps in reporting and follow up for closure.