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Key Responsibilities
- Participate in functional solution design, system configuration and technical discussions.
- Understand and analyze
business processes, data flows and system integrations
.
- Translate functional requirements into detailed technical specifications.
- Troubleshoot complex application and integration issues.
- Provide production support and drive issues through to resolution.
- Work with
REST APIs, Kafka, Splunk and AWS
for application/integration troubleshooting.
- Support application configuration and implementation activities.
- Collaborate with cross-functional teams and contribute to technology best practices.
- Support
CI/CD and DevOps
processes.
- Manage incidents, problems, changes and releases following
ITIL practices
.
- Work with tools such as
ServiceNow, JIRA and Confluence
.
⭐
Must-Have
✅ Advanced
Parcel Engine
experience, including shipping workflows, carrier logic and high-volume logistics operations