** Complete responsibility of warehouse from Inward to Outward
Job Purpose:
- Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, warehouse
- Planning and scheduling of relevant operational activities.
Job Description:
Operations, Stock, Fulfillment & Warehouses
- Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
- Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable effective working across all platforms.
Manage online orders and daily operations
- Lead the Operations & Logistics team,
supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
- Collate finance-related data (stock levels, stock take, P&P; budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
- Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.
Customer orders & Orders Service
- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
- Overs