About This Role

Experience: 2–4 Years

Employment Type: Full-Time

Role Summary

Responsible for L2 monitoring, incident management, and system stability ensuring SLA adherence in production environments.

Key Responsibilities
- - Monitor systems and manage incidents with RCA
- - Handle L2 troubleshooting and escalation
- - Perform system maintenance and configuration
- - Ensure SLA adherence and uptime
- - Coordinate with internal and external teams
- - Maintain SOPs and documentation
- - Support 24x7 operations

Core Skills (Must Have)
- - Linux/Unix
- - Monitoring tools
- - Incident management
- - Troubleshooting

Valuable to Have Skills
- - Basic scripting
- - ITIL knowledge
- - Log analysis

Qualifications
- - Bachelor’s degree
- - 2–4 years experience

Key Competencies
- - Analytical thinking
- - Problem-solving
- - Communication
- - Ownership mindset
- - Team collaboration

📌 System Analyst Expert (India)
🏢 Bounteous
📍 India