ServiceNow Test Manager – ATF

Location:
Hyderabad | Bengaluru | Chennai

Experience:
7+ Years

Role:
ServiceNow Test Manager / QA Lead – ATF

Job Summary

We are looking for an experienced
ServiceNow Test Manager
with 7+ years of software testing experience and robust hands-on expertise in
ServiceNow Automated Test Framework (ATF)
. The ideal candidate will have a strong background in manual testing, ServiceNow application testing, test strategy, automation, team leadership, and Agile QA processes.

The candidate will be responsible for leading ServiceNow testing activities across
ITSM, CSM, Custom Applications/App Engine, and Integrations
, while driving automation initiatives using ATF and ensuring high-quality releases.

Key Responsibilities
- Lead end-to-end testing activities for ServiceNow implementations, enhancements, upgrades, and integrations.
- Develop and execute comprehensive
test strategies, test plans, test scenarios, test cases, and test scripts
.
- Provide strong hands-on expertise in
ServiceNow Automated Test Framework (ATF)
.
- Design, develop,



maintain, and execute ATF automated test cases and test suites.
- Identify suitable manual test cases for automation and drive continuous improvement of test coverage.
- Perform and oversee
manual testing
across ServiceNow modules and custom applications.
- Test
ITSM modules
, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and related workflows.
- Experience with
Customer Service Management (CSM)
testing is required.
- Test
Custom Applications and ServiceNow App Engine
solutions.
- Validate ServiceNow integrations with external systems, APIs, databases, and enterprise applications.
- Lead functional, integration, regression, system, smoke, sanity, and end-to-end testing.
- Manage defect identification, logging, prioritization, tracking, and closure using appropriate defect management tools.
- Review requirements and business processes to identify testing requirements and potentia

📌 ServiceNow Test Manager – ATF (Hyderabad)
🏢 Innova ESI
📍 Hyderabad