We are looking for a
Senior Conversational Bot Engineer
with strong hands-on expertise in the
Google Contact Center AI (CCAI) ecosystem, Dialogflow CX, and Agentic AI
to design and deliver enterprise-grade conversational and voice AI solutions.

In this role, you will work on modernizing traditional contact center and legacy IVR experiences into intelligent, AI-powered customer engagement solutions. You will be responsible for designing conversational flows, defining solution approaches, integrating Google AI services, building backend integrations, and incorporating
Gemini, Agentic AI, and RAG
capabilities into next-generation contact center solutions.

We are looking for someone who combines
strong hands-on engineering skills with solution thinking
— someone who can understand a business problem, design the right technical approach, and take the solution through implementation.

Designation: Senior Conversational Bot Engineer

Location: Work from home

Employment Type: Full Time

Key Responsibilities:
- Design, develop, and implement conversational AI solutions using




Google CCAI / GCX and Dialogflow CX
.
- Build sophisticated conversation flows, including
intents, entities, routes, parameters, fulfillment, and multi-turn conversations
.
- Understand business and contact center requirements and translate them into scalable
Conversational AI and CCAI solution architectures
.
- Define high-level solution approaches by connecting
Dialogflow CX, Gemini, Vertex AI, Google Cloud services, backend systems, and contact center platforms
.
- Modernize traditional and legacy
IVR systems
into intelligent voice and conversational AI experiences.
- Design and implement
Agentic AI solutions
using Google ADK, AI agents, tool/function calling, and multi-step agent workflows.
- Build
Retrieval-Augmented Generation (RAG)
solutions using enterprise knowledge sources, embeddings, retrieval patterns, and vector databases.
- Integrate
Speech-to-Text (STT) and Text-to-Speech (TTS)
capabiliti

📌 Senior Conversational Bot Engineer (India)
🏢 Techolution
📍 India