Job Description – Team Leader – Telesales

Role: Team Leader – Telesales

Key Responsibilities:
- Lead and manage the telesales team to achieve daily and monthly sales/collection targets.
- Monitor call quality, sales performance, attendance, leaves, and productivity.
- Allocate calling lists and provide regular performance feedback to team members.
- Conduct daily team briefings and arrange re-training/coaching wherever required.
- Manage floor rosters and ensure optimum manpower utilization.
- Maintain sales, collection, and performance reports.
- Handle payment collection/deposition and ensure process compliance.
- Track competitor activities, schemes, and process performance.
- Conduct initial screening and shortlisting of candidates for the team.
- Conduct regular performance reviews and support team development.

Requirements:




- Bachelor’s Degree.
- Minimum 2 years of relevant experience, including Telesales/Telemarketing.
- Strong objection handling, communication, negotiation, and problem-solving skills.
- Ability to work effectively in a high-pressure, target-driven setting.
- Highly organized and detail-oriented.

Preferred:
- Experience in direct marketing/local promotions.
- Knowledge of the matrimonial industry.

Pay: Up to ₹700,000.00 per year

Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Team Leader (Delhi)
🏢 Venture Quest
📍 Delhi