?Product & Process Trainer – E-Commerce Seller Support

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Location:
Pune

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Working days:
5 Days working || Rotational Offs

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Shift:
US Rotational shifts

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Experience:
3+ years (2+ years as a Process Trainer)

Key Responsibilities:
- Classroom Facilitation:
Lead end-to-end Recent Hire Onboarding (NHA) and manage live-queue Nesting phases to ensure smooth transitions to production.
- Instructional Design:
Own specialized training modules on flat-file bulk error parsing, Buy Box dynamics, and marketplace policy updates.
- TNA & Upskilling:
Partner with Quality Assurance (QA) and operations to identify performance gaps and conduct targeted Training Needs Analysis (TNA).

What We're Looking For:
- Experience:
3+ years in an international BPO, with 1–2+ years as a dedicated Process/Product Trainer handling e-commerce or B2B merchant accounts.
- Domain Mastery:
Strong command over Seller Central workflows, inventory synchronization, and marketplace logistics.

📌 Process Trainer (Pune City)
🏢 Impetus Career Consultants
📍 Pune City