Company: YesJay Associates
Location: Kerala
Employment Type: Full-time
Experience: 2–5 years
Industry: Qualified Services / Business Advisory
Job Summary
YesJay Associates is looking for a Client Relationship Manager to manage, develop and grow relationships with existing and prospective clients.
This is a client-facing relationship management and business development role. The candidate will regularly interact with SME business owners, startup founders, entrepreneurs, high-value clients, senior professionals, corporate decision-makers , celebrities and other high-profile individuals.
The ideal candidate should be well-presented, professionally groomed, confident in face-to-face interactions, commercially driven and comfortable travelling for client meetings.
Key Responsibilities
- Build and maintain strong, long-term relationships with existing and prospective clients.
- Manage relationships with SME business owners, startup founders, entrepreneurs and corporate clients.
- Handle high-value and key client relationships with professionalism, discretion and maturity.
- Understand clients' businesses, requirements, expectations and concerns.
- Handle leads, enquiries, follow-ups and business development opportunities.
- Meet prospective and existing clients at their offices or other convenient locations.
- Conduct business discussions with SME owners, startup founders, entrepreneurs, senior professionals and corporate decision-makers.
- Understand business requirements and identify suitable YesJay services.
- Identify cross-selling and service-expansion opportunities among existing clients.
- Coordinate quotations and proposals and follow up until closure.
- Communicate professionally regarding scope, pricing and services.
- Coordinate with internal departments for client onboarding and service delivery.
- Handle client complaints and concerns and coordinate timely resolution.
- Maintain regular communication and follow-up wi