Position:
Key Account Director, Hyderabad
Business:
Property and Asset Management, Hyderabad
What This Job Involves
You will oversee the entire Property Management Services for a portfolio client . Key Account Director (KAD) is responsible for overall portfolio performance, client satisfaction, financial management, operational excellence and strategic growth.
Lead end-to-end property management operations across a 17 million sq. ft. portfolio by ensuring operational excellence, financial performance, technical reliability, statutory compliance, client relationship management and large team management also ensuring business profitability.
Key Performance Indicators (KPIs)
- Strategic Account Management
- Act as the single point of contact for the client.
- Develop long-term account strategies aligned with client objectives.
- Achieve contractual KPIs, SLAs and governance requirements.
- Drive client retention, contract renewals and business expansion.
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- Property Operations Oversee operations across multiple commercial assets.Standardize operational processes across all sites.Monitor service delivery quality through regular audits.Lead business continuity and emergency preparedness programs.undefined
- Technical Services (MEP) Ensure reliability of Electrical, HVAC, DG, Fire & Life Safety, Plumbing, STP/WTP, Elevators, BMS, and ELV systems.Review preventive and predictive maintenance strategies.Improve equipment uptime and asset lifecycle.Lead energy optimization and sustainability initiatives.Review major CAPEX projects and technical upgrades.undefined
- Soft Services Manage Housekeeping, Security, Pest Control, Landscaping, Waste Management, Front Office, and Helpdesk operations.Improve customer experience through service excellence.Monitor vendor performance against KPIs.Drive workplace hygiene and safety standards.undefined
- Financial Management (P&L;) Own complete Profit & Loss for the portfolio.Prepare annual operating budgets and business plans
📌 Key Account Manager (Hyderabad)
🏢 JLL
📍 Hyderabad