- Maintain and update customer records in the CRM system
- Ensure data accuracy, consistency, and confidentiality
- Handle customer queries via email, phone, chat, or CRM tickets
- Follow up with customers to resolve issues and maintain relationships
- Use CRM software to track leads, interactions, and service requests
- Generate and maintain reports from the CRM system
- Assist sales teams by managing leads and tracking conversions
- Support marketing campaigns through customer segmentation and data analysis
- Monitor customer behavior and feedback
- Implement follow-ups, reminders, and loyalty initiatives to improve retention
- Prepare regular reports on customer activity, satisfaction, and performance metrics
- Share insights with management for decision-making
- Identify gaps in customer service processes
- Suggest improvements to enhance customer experience
- Work closely with sales, marketing, and support teams
- Ensure consistent communication with customers across all channels

Job Type: Full time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 CRM Executive (Surat)
🏢 Labour Wale and
📍 Surat