About Velsera

Medicine moves too slow. At Velsera, we are changing that.

Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights.

Velsera provides software and qualified services for:

AI-powered multimodal data harmonization and analytics for drug discovery and development
IVD development, validation, and regulatory approval
Clinical NGS interpretation, reporting, and adoption

With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries

The IT Senior Analyst will be responsible for providing technical support to end-users and resolving complex

technical issues remotely and in-person. This role will diagnose and troubleshoot software and hardware problems

before they become widespread and escalate issues to the Senior Manager, IT Help Desk. The IT Senior Analyst will manage and maintaining IT systems, including user accounts, backups, and security protocols. Additionally,



they will lead projects such as developing and implementing IT policies and procedures, training for end-users, and improving the IT Security controls. This role will assist in end-user management including; onboarding, active employment, and offboarding.

Provide technical support for requests in the IT Portal
Diagnose and troubleshoot complex software and hardware issues
Escalate issues when necessary to other IT management or vendors
Manage and maintain IT systems, including user accounts, reviews, and security protocols
Develop and implement IT policies and procedures
Provide training to end-users as needed
Monitor and maintain accurate and timely inventory of hardware and software
Maintain lifecycle of office hardware and network infrastructure along with general troubleshooting
Collaborate with other IT personnel to ensure smooth operations of IT systems
Assist with the onboarding and offboarding processes for new an

📌 Senior IT Analyst (Pune)
🏢 Velsera
📍 Pune