Qualifications & Requirements
- Schedule Requirement:
Ability to consistently work standard business hours of
8:00 AM – 5:00 PM EST
to align with team collaboration and support coverage.
- Critical Thinking & Analytical Mindset (Must-Have):
Outstanding problem-solving skills; ability to approach technical challenges logically, ask the right questions, and troubleshoot root causes independently before escalating.
- Exceptional Communication Skills (Must-Have):
Clear, concise, and skilled written and verbal communication skills. Ability to document processes clearly and keep team members and end-users informed.
- Team-First Orientation (Must-Have):
Proven track record of working closely with team members in a highly collaborative environment—actively contributing to group goals, offering help to peers, and receiving feedback constructively.
- IT Support Experience:
1–3+ years of experience in an IT support, helpdesk, or desktop support role.




- Software Deployment & Remote Troubleshooting:
Solid understanding of pushing software, remote endpoint administration, Windows 10/11 (and basic macOS), and network connectivity basics.

Note on Certifications:
Certifications (e.g., CompTIA A+, Network+, Microsoft Certifications) are
not required
. We prioritize real-world troubleshooting skills, logical thinking, communication, and adaptability over paper credentials.

Preferred Qualifications (Nice-to-Haves)
- Experience using
Tanium
for endpoint management, software deployment, or system queries.
- Basic familiarity with command-line interfaces or scripting (PowerShell, Bash, or Command Prompt).
- Familiarity with common ticketing systems (e.g., ServiceNow, Jira, Zendesk, or Freshdesk).

📌 IT Support Analyst (India)
🏢 Pomeroy
📍 India