Role Description
Responsible for Unified Communications / Telecommunications hardware and software, including design, development, execution, maintenance and troubleshooting. Maintains liaison with outside vendors for hardware, software, circuit and equipment orders as required.
- Assist in the development and implementation of Unified Communications / Telecommunications solutions and enhancements.
- Analyze and recommend solutions, upgrades and services for streamlining and process improvements.
- Support multiple locations worldwide; domestic and international travel may be required.
- Maintain in-depth knowledge and understanding of network topology, equipment and terminology.
- Manage technical projects and work with groups within the department.
- Implement, support and test system patching, hardening, hardware/software upgrades, system updates and break/fix activities on Unified Communications / Telecommunications equipment.
- Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.




- Support hardware/software maintenance including troubleshooting, installation and upgrades for workstations and servers.
- Administer the Global Contact Center software Genesys Cloud CX.
- Work out of the Pune, India office on a normal basis, with the opportunity to work remotely 1–2 days a week as needed.
- Support an early start time of 6:00 AM to provide follow-the-sun coverage for APAC.

Skill Requirements
Primary Skills (Must have skills):
- In-depth knowledge of Unified Communications / Telecommunications operations, hardware, software, systems and management.
- Experience in network and Unified Communications / Telecommunications applications.
- Basic IT understanding of network topology, equipment and terminology.
- Robust aptitude for technical understanding.
- Working knowledge of contact center environments.
- Ability to solve Unified Communications / Telecommunications issues

📌 Unified Communications Analyst (Pune Division)
🏢 Arthrex India
📍 Pune Division