The Operations Manager serves as the liaison between the customer (hospital / health system) and Siemens Healthineers to bring value by providing departmental oversight to fulfil contractual obligations and enhance the overall performance of the Radiology Department.
This is achieved by leveraging Siemens Healthineers’ global expertise, best practices, and performance improvement methodologies to deliver best-in-class operational and clinical outcomes.
The Operations Manager will be based at the hospital and will serve for a mutually agreed duration of hours per day/month across the tenure of the contract.
Key Responsibilities:
- Value Partnership & Strategic Alignment
- Lead the definition, prioritization, and mutual agreement of performance improvement (PI) initiatives aligned to the outcomes of the performance-based partnership
- Act as the primary relationship owner, ensuring strategic alignment, governance, and continuity across all value partnership engagements
- Drive structured governance mechanisms (e.g., review forums, steering committees) to track performance and outcomes
- Performance Improvement & KPI Management:
- Conduct initial assessment and validation of proposed PI projects to ensure alignment with:
- Agreed KPIs
- Technology roadmap
- Commercial model
- Define measurable success metrics and ensure linkage to contractual outcomes
- Continuously monitor performance metrics (throughput, utilization, wait times, etc.) and identify improvement opportunities
- Project Governance & Execution:
- Ensure clear alignment on project timelines, goals, success metrics, and dependencies, in line with phased value realization and post–go-live performance measurement
- Oversee end-to-end execution of PI projects, ensuring:
- Timely milestones achievement
- Phase-wise performance reviews
- Formal client approvals based on demonstrated outcomes [
- Track advantages realiza