It's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we're ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role
- Work with incident management to streamline & improve incident triage process and implement best practises to GOC.




- Process and Cost optimizations using automation in close tandem with Leads and Engineering Managers
- Monitoring SLAs and ensuring team adheres to them
- Prevent unplanned work creep for team by being first point of contact for any environment issues and escalations
- Take part in defining and coming up with SRPs for known scenarios
- Helping project go-lives by overseeing and implementing the process requirements and optimizations
- Owner of overall KT process for current joiners and existing resources for BAU items
- Taking part in DR testing and leading team to complete such activities successfully
- Be on top of Vulnerabilities and manage them within team effectively
- Be integral part of interviews for new recruits
- Ensure team adheres to SLAs for various work-types such as Incidents, Changes, Service Requests, Problem Records
- Bring up the level of team knowledge by taking part in documentation and leading team in doing the same
- Work with service delivery to resolve

📌 Vice President (Gurugram)
🏢 NAB
📍 Gurugram