Head of Global Shared Services (GSS)

ROLE OVERVIEW

This is a foundational hire for the finance function. The Head of GSS owns the design and operation of a global shared-service unit for Accounts Receivable and Accounts Payable across every entity and geography in the group — UK, EU, ANZ, India, Canada and the Middle East.

Today, AR and AP are run regionally and duplicated across each finance team. The mandate is to centralise, standardise and scale these processes — driving cost efficiency, control consistency and faster close cycles, while creating a platform that absorbs current geographies without proportional cost growth.

The Head of GSS is a senior operating leader within the Accounts & Finance pillar, reporting to the VP Accounts & Finance. This is a builder role for someone who has stood up or scaled shared services before and wants to do it again at a group of meaningful scale.

SCOPE

The Head of GSS leads a team of approximately 6 - 7 people in Phase 1, growing to 8 to 10 as AR and AP migrations complete. The team is organised into two sub-units:




- Accounts Receivable — Lead of AR plus supporting team members, responsible for customer billing, receipts, refunds, reconciliations and ageing management across all entities and channels
- Accounts Payable — Lead of AP plus supporting team members, responsible for vendor onboarding, invoice processing, payment runs, expense management and vendor reconciliations across all entities

KEY RESPONSIBILITIES

Design & Stand-up
- Migrate AR and AP from regional finance teams into the centralised unit; manage the transition without disrupting BAU
- Establish service-level agreements (SLAs) with each region and brand finance team; own delivery against them
- Drive process standardisation across entities — same nature of expense and same customer flow handled the same way regardless of geography

Operations & Performance
- Own AR and AP key performance indicators — DSO, DPO, first-time-right rates, query resolution times

📌 Head of Global Shared Services (Mumbai)
🏢 Neve Jewels Group - India
📍 Mumbai