3-Year Contract | Remote | European Travel | Expenses Covered
We are currently recruiting for a
French-speaking Clinical Application Specialist
to join an innovative healthcare technology organisation developing cloud-based solutions for the diagnostic imaging and radiology sector.
This is an exciting opportunity for someone with a
clinical/medical imaging background combined with healthcare technology experience
who enjoys working directly with customers and helping them get the most from sophisticated clinical software.
The Role
As a Clinical Application Specialist, you will act as a key link between customers, clinical users and internal technical/product teams.
You will support customers throughout the journey - from product demonstrations and clinical discussions through to implementation, training and ongoing technical support.
Key Responsibilities:
- Provide technical and clinical support throughout the sales process.
- Demonstrate product capabilities, features and potential clinical applications to customers.
- Support customer installations and implementations.
- Deliver product training and educational sessions to customers.
- Develop training materials and educational content where required.
- Provide ongoing customer support and troubleshoot application-related issues.
- Investigate reported problems and work with internal engineering/development teams where appropriate.
- Identify solutions to customer issues and follow up to ensure successful resolution.
- Build robust, long-term relationships with customers and understand their requirements.
- Gather customer feedback and communicate opportunities for product improvement internally.
- Support trade shows, conferences and other customer-facing events.
- Contribute to user guides, manuals and product knowledge documentation.
- Produce post-training reports and provide feedback on customer satisfaction and requirements.
About You
We are looking
📌 Clinical Application Specialist (India)
🏢 iO Associates
📍 India
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