Job Requirements
Job Title: Team Leader - Asset Digital Journeys.

Department/Function: Retail Banking Operations

Job Purpose:

The Team Leader – Asset Digital Journeys plays a critical role in driving digital transformation across loan servicing operations within the Retail Asset Operations function. This techno-functional role bridges business needs with technology solutions, enabling front-end teams such as Business, Collections, and Customer Service to manage loan journeys, EMI collections, and service requests efficiently through digital platforms. The role demands a deep understanding of the payment’s ecosystem, including recurring payments, and strong relationships with regulatory bodies like NPCI and fintech partners to deliver best-in-class digital solutions.

Roles & Responsibilities:
- Lead sprint planning, project scoping, requirement definition, testing, implementation, and post-delivery monitoring to assess effectiveness.
- Design and build digital workflows and systems that connect front-end and back-end operations for seamless execution.




- Collaborate with business partners, OEMs (solution providers), and technology stakeholders to conceptualize and present solutions to senior management.
- Drive project deliverables through the full project lifecycle including requirement gathering, documentation, testing, and final delivery.
- Apply solid technical skills to integrate digital systems across multiple applications.
- Manage API integrations and leverage RPA (Robotic Process Automation) where applicable.
- Provide expertise in recurring payments and payment gateway (PG) systems.
- Demonstrate deep knowledge of digital payment products and industry practices, including NACH, SI, Escrow, and other modes of repayment.
- Maintain familiarity with NPCI digital products and their system architecture.
- Understand loan systems including LOS (Loan Origination System) and LMS (Loan Management System), with experience in configurations and API integrations.
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📌 Team Leader (Thane)
🏢 IDFC FIRST Bank
📍 Thane