At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
As a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing recent capabilities, and ensuring stakeholder satisfaction.
Key Responsibilities
- Experience of architecting, designing Service Now platforms solutions and lead teams
- Be available in-person in Hyderabad with commitment to office presence as per site working policies
- Able to take over technical delivery ownership for project work happening from India:
- Lead work scope understanding and detailing with onshore or client teams
- Estimate and plan work for India team to deliver
- Review delivered work for requisite quality
- Code and test projects
- Attend meetings and training as required
- Work with system analysis and project management for the successful completion of a project
- Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
- Driving training & development and knowledge sharing aspects
- Actively participate on India team growth for additional team size and new technical skills
- Will be jointly responsible for operational metrics for India team
- Hands-on Technical skills on:
Competency
- Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal e