Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Operation Analyst to join our ever evolving GNOC team and help shape the future of global commerce.

What You’ll Own
Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

What You’ll Bring
- Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with developing and maintain predictive modeling tools to enhance performance related to scheduling, prioritization,



and coordination of production files by proactively assessing processing performance and future client needs.
- Administers automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting.
- Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when recent systems or processes are moved to production.
- With guidance, identify tuning opportunities to improve run-time optimization and work with business/ application team to remedy issues. Participate in the development and maintenance of analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.
- Provide operational support for all Business Continuity activities and conversion/ deconversion activities.
- Maintain continuous line of

📌 Operation Analyst (Pimpri-Chinchwad)
🏢 Global Payments
📍 Pimpri-Chinchwad