Job title
STUDENT SUCCESS OFFICER
School
N/A
Location
Remote
Responsible to
Team Leader
Responsible for
Students

Job Description
Overall purpose

Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students’ learning experiences to approximately 250 students in a HUB.

Specific duties and responsibilities
- To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.
- To monitor students’ attendance at timetabled teaching sessions and contact students who do not attend.
- To familiarise themselves with the College’s student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment – to make sure the advice and support they give to students is consistent with these policies.




- To receive and resolve queries from students within 48 hours, providing advice and guidance according to the

College’s approved policies.
- To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:
- Academic Support Officers (ASO), for all academic related issues.
- Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.
- Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.
- Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.
- Attendance team, to ensure students are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.
- To ide

📌 STUDENT SUCCESS OFFICER (Kurla)
🏢 Regent College London
📍 Kurla